dx999 Privacy Policy

1 Introduction and Applicability

dx999 ("we", "our" or "platform") is a trusted online gaming platform in Bangladesh. By accessing our website https://dx999.cam or using our services, you are considered to have accepted the terms of this privacy policy.

This privacy policy explains how the dx999 platform collects, uses, stores, and under what circumstances shares personal information of users with third parties. We give your privacy the highest priority and are committed to ensuring the security of your data.

This policy applies to all services of dx999, including sports betting, cricket betting, slots games, live casino, and all other gaming services. If you disagree with any part of this policy, please refrain from using our platform.

2 Data Collection

We collect various types of information during registration and use of the dx999 platform. The information listed below is essential for us to provide our services.

2.1 — Information Provided Directly

When you create an account or use services on dx999, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password
• National ID card or passport details (for identity verification)
• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Address details (if required)

2.2 — Automatically Collected Information

When you use our platform, some information is collected automatically:

• IP address and device information
• Browser type and version
• Time spent on the platform and pages visited
• Login and logout timestamps
• Gaming activity and betting history
• Transaction history and deposit and withdrawal details

2.3 — Information Received from Third Parties

In some cases, we may receive information from third-party verification services for the purposes of identity verification or fraud prevention. This is done solely to ensure the security of your account and to improve service quality.

3 Purpose of Data Use

dx999 uses the collected information for the following legitimate purposes:

• Account Management: To ensure your registration, login, and account security.
• Service Delivery: To smoothly operate gaming, betting, deposit, and withdrawal services.
• Identity Verification: To verify age and identity in order to prevent access by minors.
• Fraud Prevention: To detect unusual transactions or account activity and to prevent financial crime.
• Customer Support: To resolve your complaints and answer your questions.
• Bonuses and Promotions: To send offers, bonuses, and promotional information (subject to your consent).
• Legal Compliance: To comply with applicable laws and regulations.
• Service Improvement: To analyze user experience and improve the quality of the platform.
• Responsible Gaming: To identify problematic gaming behavior and provide support to users.

We will not use your information beyond the purposes stated above. For marketing communications, you may withdraw this consent at any time by contacting us.

4 Data Storage and Security

dx999 follows industry-standard security practices to keep your personal information safe. All data transfers are secured through SSL (Secure Socket Layer) encryption.

4.1 — Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed, information may be retained for as long as necessary for legal obligations, fraud prevention, and dispute resolution purposes.

4.2 — Security Measures

• All data transmissions are secured with 256-bit SSL encryption
• Servers are protected by firewall and anti-malware systems
• Two-Factor Authentication is available
• Regular security audits and vulnerability testing
• Access control — only authorized personnel can access data
• Data encryption — stored information is also kept in encrypted form

5 Sharing Information with Third Parties

dx999 does not sell, rent, or unnecessarily share your personal information with third parties. However, some information may be shared in the following limited circumstances:

5.1 — Service Provider Partners

Necessary information may be shared with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), identity verification, and technical support. These partners operate under strict confidentiality agreements and use the information only for specified purposes.

5.2 — Game Software Providers

Our game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may access certain technical information to operate the games. They all comply with industry security standards.

5.3 — Legal Obligations

We may be required to provide necessary information in response to valid legal claims, court orders, or directives from government authorities. In such cases, we will always share only the minimum information required.

5.4 — Business Restructuring

In the event of a business merger or acquisition, your information may be transferred to the new entity, but the same standards of this privacy policy will be maintained.

6 Cookie Policy

dx999 uses cookies to improve the experience of website users. Cookies are small data files that your browser stores on your device.

6.1 — Types of Cookies

• Essential Cookies: Essential for maintaining login status and ensuring security.
• Functional Cookies: Used to remember your preferences and language settings.
• Analytics Cookies: Used to analyze platform usage statistics.
• Security Cookies: Help with fraud detection and account protection.

You can control cookies by changing your browser settings. However, disabling certain cookies may limit some features of the platform.

7 Your Rights

As a dx999 user, you have the following rights over your own personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete information.
• Right to Deletion: In certain circumstances, you may request deletion of your personal information.
• Right to Restrict Processing: You may object to the processing of your information.
• Right to Data Portability: You may receive your information in a structured format.
• Right to Withdraw Consent: You may withdraw your consent to marketing communications or data processing at any time.

To exercise any of the above rights, contact us by email or send a message to our 24/7 live chat support. We will resolve your request as quickly as possible.

8 Protection of Minors

dx999 strictly does not provide services to anyone under the age of 21. Our platform operates for users aged 21 and above only.

During the registration process we verify age and take strict measures to prevent access by minors. If we become aware that a minor is using our services, that account will be closed immediately and the associated information will be deleted.

We never knowingly collect any information from anyone under the age of 18. If your child or someone you know is a minor and has used our platform, please notify us immediately.

9 Protection of Payment Information

dx999 follows the highest security standards in payment processing. We handle transactions through bKash, Nagad, Rocket, and Upay.

9.1 — Payment Data Processing

• All financial transactions are conducted through encrypted channels.
• Full payment card numbers are not stored on our servers.
• Our staff will never ask for your mobile banking PIN or OTP.
• The minimum deposit amount is ৳100 and the minimum withdrawal amount is ৳800.
• Withdrawal processing typically takes between 15 minutes and 2 hours.

9.2 — Confidentiality of Financial Information

Your banking information and transaction history are completely confidential. This information is used only for the purposes of managing your account, complying with anti-money laundering requirements, and meeting legal obligations.

10 Policy Changes

dx999 reserves the right to update this privacy policy at any time. If any significant changes are made, we will notify you in the following ways:

• Displaying a notice upon accessing the platform
• Sending a notification to your registered email
• Updating the "Last Updated" date on this page

If you continue to use the platform after any changes, you will be considered to have accepted the new privacy policy. We therefore recommend visiting this page regularly.

11 Contact

Contact us for any questions, complaints, or requests regarding this privacy policy. The dx999 privacy team takes your concerns seriously.