Safe Gaming Guidelines

dx999 Responsible Gaming — Your safety is our priority

Gaming is for entertainment — don't let it become a problem. dx999 is committed to helping you play safely and responsibly.

Our Commitment

Why is responsible gaming important?

dx999 believes that online gaming should be an enjoyable form of entertainment — not a source of financial stress or mental anxiety. Responsible gaming means knowing your limits, setting a budget, and playing purely for fun.

We provide multiple tools and resources to protect those who play on our platform. On this page you will learn how to use dx999's responsible gaming features and how to get support when you need it.

Remember — gaming is for players aged 21 and above only. We maintain a strict age verification process to prevent access by minors.

Important warning: If gaming is starting to affect your daily life, relationships, or financial situation, contact our support team immediately. We are with you 24/7.

Quick Support

  • Get instant support in Bengali via 24/7 live chat
  • Contact us by email: [email protected]
  • Apply for self-exclusion at any time
  • Set a deposit limit — starting from a minimum of ৳100
  • Activate the time-out feature at any moment
Protection Tools

dx999's special features for your safety

We provide these tools free of charge to keep every player's experience safe and enjoyable.

Self-Exclusion

The option to close your account for a set period or permanently. During self-exclusion you will not receive any promotional communications either.

Account Protection

Deposit Limit Setting

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and increasing it has been made deliberately difficult.

Budget Control

Time-Out Break

Take a break for a few days to a few weeks. While a time-out is active you cannot log in, but your deposited balance remains secure.

Time Management

Age Verification

Age verification is mandatory when registering at dx999. Only players aged 21 or above can open an account and enjoy gaming.

21+ Confirmed

Gaming History Review

View a detailed history of your deposits, withdrawals, and gaming activity. Understanding your own patterns is the first step toward responsible gaming.

Transparency

Expert Support

If you are concerned about your gaming, speak directly with our trained support team. Bengali-language support is available 24/7 via live chat.

Direct Support
Awareness

Recognise the signs of problematic gaming

If any of the following signs appear in your behaviour, it is important to take notice. Responsible gaming means being honest with yourself about your situation.

  • You repeatedly spend more than your planned budget
  • You place bigger bets to chase and recover losses
  • You hide your gaming from family or friends
  • You feel restless or irritable when not gaming
  • You neglect work, family, or other responsibilities to game
  • You take on debt or break into savings to cover gaming spending
  • You repeatedly try to stop but fail
Healthy Habits

The golden rules of safe gaming

Following these simple principles keeps gaming enjoyable at all times.

  • Only budget what you can afford to lose
  • Do not think of gaming as a source of income — it is entertainment
  • Set a fixed time limit and stick to it
  • Avoid gaming when you are stressed or feeling down
  • Take regular breaks — at least 10 minutes every hour
  • Share your gaming activity with family and friends
  • If you face financial difficulties, take an immediate break from gaming
Step by Step

How to set your limits

Activate your safety tools in just a few steps from dx999's account settings.

Remember: Once you lower a deposit limit it takes effect immediately. If you want to increase a limit, a 72-hour waiting period is required — this is intentional, to protect you.
1

Log in to your account

Access your account on dx999 and click the profile icon in the top right corner.

2

Go to the "Responsible Gaming" menu

In your account settings, find the "Responsible Gaming" section.

3

Choose the limit you prefer

Select what you need — a deposit limit, a loss limit, a session time limit, or a time-out.

4

Set the amount and duration

Choose the amount and duration on a daily, weekly, or monthly basis, then confirm.

5

Notify the support team (if needed)

For self-exclusion, contact us directly via live chat or email [email protected] — we will activate it immediately.

Age Protection

Our commitment to protecting minors

21+ age verification is mandatory

dx999 is for players aged 21 and above only. We verify age at registration and may request additional documents in cases of doubt.

If a child or teenager in your family accidentally accesses this platform, notify us immediately at [email protected]. We will act quickly.

If you use a shared family computer or device, always log out after gaming and keep your password private. Using internet filtering software can further restrict access by minors.

If any person on dx999 is found to be a minor, their account is closed immediately and any deposited funds are returned.
Common Questions

Frequently asked questions about responsible gaming

No, self-excluding does not affect the balance in your account — it remains completely safe. Once the exclusion period ends, or upon a special request, you can withdraw those funds. The minimum withdrawal amount is ৳800.

Log in to your account and set a deposit limit from the "Responsible Gaming" settings. Choose a daily, weekly, or monthly limit. Lowering a limit takes effect immediately, but increasing it requires a 72-hour waiting period.

A time-out is a temporary break — usually from 1 to 30 days. During this period you cannot log in, but your account reactivates automatically when it ends. Self-exclusion is longer-term — it can last several months or even be permanent, and reactivating your account requires completing an application process.

You can speak in Bengali through dx999's 24/7 live chat support — our team will assist you in complete confidence. You can also email [email protected]. If a gaming addiction becomes serious, it is important to contact a professional counsellor as well.

If a family member is struggling, start by having an open conversation with them directly. If needed, let our support team know — we also guide family members. At dx999, requests to close an account can be accepted from a third party, provided the necessary information is supplied.

Limits are set at the account level, not by payment method. So whether you deposit via bKash, Nagad, Rocket, or Upay, the limit set on your account applies. The minimum deposit is ৳100 for all methods.

Enjoy gaming safely

Enjoy cricket betting, slots, and live casino on our platform — responsibly and within your budget.

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If you need support, contact us via live chat or email [email protected].