dx999 Terms and Conditions

1 General Provisions

dx999 ("we", "our", "platform") provides an online gaming service for users in Bangladesh. These terms and conditions ("Terms") form a legal agreement between dx999 and the user ("you", "your").

In these Terms, "service" refers to the dx999 website, mobile version, app, and all gaming features provided through them. By using the dx999 service you confirm that you have read, understood, and fully accepted these Terms.

In the event of any dispute, the Bengali version of these Terms shall be considered the authoritative document. dx999 reserves the right to amend or update these Terms at any time, and the latest version will always be published on this page.

2 Eligibility and Registration

2.1 Age Requirement

To open an account and use the service on dx999 you must be at least 21 years of age. By registering an account you confirm that you are 21 or older. dx999 may at any time request valid identification to verify your age and reserves the right to suspend an account until verification is complete.

2.2 Single Account Policy

Each user may open only one account. Creating more than one account by the same person is strictly prohibited. If multiple accounts are detected using the same device, IP address, or payment method, all related accounts will be closed.

2.3 Accuracy of Registration Information

You must provide true, accurate, and complete information at the time of registration. Providing false or misleading information may result in account cancellation. If any registered information changes, please notify us immediately through our live chat.

• Full name (as per national identity card)
• Correct date of birth
• Valid mobile number
• Active email address (if applicable)

3 Account Security

You are solely responsible for the security of your dx999 account. Sharing your login details (username and password) with anyone else is strictly prohibited.

If you notice any unauthorized access to your account or any suspicious activity, contact us immediately through our 24/7 live chat support. dx999 will not be liable for losses resulting from unauthorized access unless it can be proven that it was caused by a fault in our system.

3.1 Secure Password

Use a strong password that contains uppercase and lowercase letters, numbers, and special characters. Avoid using the same password on other sites and change your password regularly.

4 Deposits and Withdrawals

4.1 Accepted Payment Methods

The following payment methods are currently supported on dx999:

• bKash — Mobile Banking
• Nagad — Mobile Banking
• Rocket — Mobile Banking
• Upay — Mobile Payment

4.2 Deposit Limits

The minimum deposit amount for each method is ৳100 (one hundred taka). The maximum deposit limit is determined by the payment method and the account's verification level.

4.3 Withdrawal Conditions

The minimum withdrawal amount is ৳800 (eight hundred taka). Withdrawal requests are generally processed within 15 minutes to 2 hours. Your account must be fully verified to access the withdrawal facility.

4.4 Withdrawal Processing

Withdrawal funds will only be sent to the payment method used for the deposit or to the method registered on your account. dx999 may request additional verification to review unusual withdrawal requests.

To prevent money laundering, dx999 may delay or hold any withdrawal request if suspicious activity is observed.

5 Bonuses and Promotions

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit up to ৳20,000. The following conditions must be met to receive this bonus:

• After claiming the bonus, the total amount of the original deposit plus the bonus must be wagered 25 times (25x)
• Withdrawals are not permitted until the wagering requirement is complete
• The bonus applies to the first deposit only
• The bonus will be cancelled in cases of multiple accounts or bonus abuse

5.2 VIP Cashback Program

The dx999 VIP program has four tiers, each offering weekly cashback:

• Bronze — up to 0.4% weekly cashback
• Silver — up to 0.8% weekly cashback
• Gold — up to 1.1% weekly cashback
• Platinum — up to 1.5% weekly cashback

Users may be promoted to a higher VIP tier based on their consistency of play and activity. Cashback is added to the account on a specific day each week.

5.3 General Bonus Terms

All bonus offers must be used within a specified time limit. dx999 reserves the right to modify, suspend, or cancel any bonus program at any time. In the event of a dispute regarding bonuses, the decision of dx999 shall be considered final.

6 Gaming Rules

6.1 Fair Play

dx999 is committed to ensuring fair play. Our games are run by tested and verified software providers to deliver unbiased results.

6.2 Gaming Limits

Users may set their own daily, weekly, or monthly deposit and betting limits. Using these limits for responsible gaming is recommended.

6.3 Technical Errors

If any game remains incomplete due to a technical error or system disruption, dx999 reserves the right to void the result of that game and return the placed bet. dx999 also reserves the right to cancel clearly incorrect payouts or displayed odds.

7 Prohibited Activities

The following activities are strictly prohibited on the dx999 platform:

• Money laundering or depositing funds from illegal sources
• Attempting to hack, modify, or replicate the platform's software
• Using bots, scripts, or automated software
• Colluding with other players to manipulate gaming outcomes
• Creating multiple accounts or using another person's account
• Using a false identity or forged documents
• Intentionally exploiting platform vulnerabilities or bugs for an advantage
• Harassing or threatening other users
• Helping minors create accounts

8 Account Closure and Suspension

8.1 Closure by dx999

dx999 may close or suspend any account without prior notice for the following reasons:

• Violation of these Terms
• Suspicion of fraud or deception
• Suspicion of money laundering
• Incorrect or false registration information
• Failure to verify account
• Extended period of inactivity

8.2 Closure by the User

You may request the closure of your own account at any time through our 24/7 live chat support. Before closing your account, make sure your balance has been fully withdrawn. A specific period will be given to withdraw any remaining balance after the account is closed.

8.3 Self-Exclusion

As part of responsible gaming, you may exclude yourself from the platform for a specified period of time. Submit your self-exclusion request through live chat.

9 Responsible Gaming

dx999 places the highest importance on responsible gaming. Online gaming should be a form of entertainment, not a source of financial problems. We ask our users to keep the following in mind:

• Only play with money that you can afford to lose without it affecting your daily life
• Set specific time and spending limits for your gaming
• Avoid the urge to play more in an attempt to recover losses
• Do not play games in the presence of children or family members
• Never consider gaming as your primary source of income

For more information, visit our Responsible Gaming page.

10 Privacy and Data Protection

To learn more about how your personal information is collected, used, and protected, please read our Privacy Policy. dx999 uses SSL encryption technology to keep your information secure.

By registering you are consenting to dx999 using your information for the following purposes:

• Service Provision and Improvement
• Account Verification and Security
• Fulfilling Legal Obligations
• Providing Customer Support
• Promotional communications where applicable (which you can opt out of at any time)

dx999 never sells your personal information to third parties. Information may be shared with government authorities in cases of legal obligation.

11 Limitation of Liability

dx999 will not be liable in the following cases:

• If a gaming session is interrupted due to internet disconnection
• Losses caused by technical issues on your device
• Unauthorized access to your account by a third party (if caused by your own negligence)
• Temporary service interruptions due to technical reasons
• Losses caused by incorrect information or negligence on the part of the user

In any circumstance, dx999's total liability will not exceed the amount of the disputed transaction. dx999 will not provide compensation for indirect, incidental, or consequential damages.

12 Dispute Resolution

12.1 Initial Complaint

Please first report any dispute or complaint through our 24/7 live chat support. Our support team provides assistance in Bengali and is able to resolve most issues quickly.

12.2 Formal Complaint

If the matter is not resolved through live chat, you may send a written complaint to [email protected]. An initial response will be provided within 5 business days of receiving the complaint.

12.3 Final Decision

Final decisions regarding gaming results, bonus allocations, and account matters rest with the dx999 authority. These decisions will be considered final and binding.

13 Changes to Terms

dx999 reserves the right to modify these terms and conditions at any time. Changes will take effect as soon as they are published on this page. In the case of significant changes, an effort will be made to notify users through their registered contact method.

Continued use of the site after any changes will be taken to mean that you have accepted the new terms and conditions. The latest terms and conditions will always be available on this page, with the "Last Updated" date noted at the top.

14 Contact

If you have any questions or comments about these terms and conditions, please contact us:

• Live Chat: Direct support in Bengali, available 24/7
• Email: [email protected]

Our support team is always ready to help you. Contact us on live chat for any questions or concerns.